Distance Sales Agreement
1. Parties
This Distance Sales Agreement ("Agreement") is entered into between the Seller and the Buyer whose details are provided below, in connection with the order placed electronically by the Buyer through [WEBSITE ADDRESS].
SELLER
Company Name: [COMPANY NAME]
Address: [FULL ADDRESS]
Phone: [PHONE NUMBER]
Email: [EMAIL ADDRESS]
Tax Office / Tax ID: [TAX OFFICE] / [TAX ID NUMBER]
Registration No.: [COMPANY REGISTRATION NUMBER]
BUYER
Name / Company: [NAME ENTERED AT CHECKOUT]
Address: [DELIVERY ADDRESS]
Phone: [BUYER PHONE]
Email: [BUYER EMAIL]
2. Subject of the Agreement
The subject of this Agreement is to determine the rights and obligations of the parties in accordance with applicable consumer protection and distance selling legislation, in connection with the sale and delivery of the product(s) ordered electronically by the Buyer through [WEBSITE ADDRESS], as specified in terms of quality and sale price.
3. Product/Service Information
The type, quantity, brand/model, sale price (inclusive of applicable taxes), payment method, and delivery details of the product(s) are set out in detail in the order summary presented to the Buyer during checkout and in the order confirmation email. This information forms an integral part of this Agreement.
4. General Provisions
The Buyer acknowledges having read and understood the essential characteristics of the product(s), the sale price, payment terms, and delivery information provided on the Site prior to placing the order, and confirms this electronically at checkout.
The Seller undertakes to deliver the product(s), following order confirmation, in accordance with the specifications set out in this Agreement, in complete and undamaged condition, to the Buyer or to the person/organization designated by the Buyer.
If delivery of the product becomes impossible, the Seller shall notify the Buyer within 3 (three) days of becoming aware of this and shall refund any amount paid within 14 (fourteen) days.
If the product is to be delivered to a person other than the Buyer, the Seller cannot be held responsible if that person refuses to accept delivery.
5. Right of Withdrawal
The Buyer has the right to withdraw from this Agreement within 14 (fourteen) days from the date of delivery, without providing any justification and without incurring any penalty. To exercise this right, the Buyer must notify the Seller in writing within this period via [EMAIL ADDRESS] or [CUSTOMER SERVICE PHONE NUMBER]. The product must be returned in its original packaging, complete with any standard accessories, unused and undamaged.
Following receipt of the withdrawal notice, the Seller shall refund the product price to the Buyer, using the same payment method originally used, within 14 (fourteen) days.
6. Exceptions to the Right of Withdrawal
In accordance with applicable distance selling regulations, the right of withdrawal does not apply in the following cases:
Products made to the Buyer's specifications or clearly personalized (custom-made/personalized items).
Goods that are liable to deteriorate or expire rapidly.
Sealed goods which are not suitable for return due to health or hygiene reasons and were unsealed after delivery (e.g. underwear, cosmetics, personal care products).
Goods which, after delivery, are mixed inseparably with other items due to their nature.
Digital content delivered instantly in electronic form or services fully performed immediately (e.g. digital licenses/keys).
7. Payment and Invoicing
The Buyer shall pay the total order amount using one of the payment methods offered on the Site (credit card, debit card, bank transfer, or any other available method). The invoice for the order shall be issued electronically in accordance with applicable regulations and sent to the Buyer's registered email address.
8. Default and Legal Consequences
If the Buyer defaults on payments made by credit card, the Buyer acknowledges being liable to the card-issuing bank in accordance with the credit card agreement between them, including any applicable interest. In such cases, the bank may pursue legal action, and the Buyer may be responsible for any resulting costs and legal fees.
9. Dispute Resolution
Any disputes arising from this Agreement shall be resolved in accordance with applicable consumer protection legislation and shall fall under the jurisdiction of the competent consumer arbitration bodies or consumer courts, as applicable, in the Buyer's or Seller's place of residence.
10. Entry into Force
By completing payment for an order placed through the Site, the Buyer is deemed to have read, understood, and accepted all provisions of this Agreement.